What We Offer

A causal, fun, professional and culturally diverse work environment Training & growth opportunities Competitive salary & benefits package And much more…

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

· Provide superior customer service and professional phone etiquette · Provide swift problem identification and resolution · Support multiple software solutions · Provide diligent customer follow up · Troubleshoot a variety of systems over the phone via remote desktop application · Provide quality assurance through hardware staging activities · Execute any and all duties pertaining to sales related activities · Provide training of POS software remotely and on-site (as requested)

Qualifications

· Minimum of 2 years customer service experience · Minimum of 2 years tech support experience · Working knowledge of networking and mobile devices · Excellent command of English, both verbal and written · Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality · Ability to learn and understand proprietary POS software systems quickly · Ability to work effectively independently and in a team environment · Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience · Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset · Knowledge of support payment devices is an asset · Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset · Windows OS, SQL certification or equivalent experience is an asset The successful candidate will be required to complete a background check prior to commencing work.

If you are interested in joining our team, please e-mail your resume and cover letter to resumes@ampmservice.com, noting “C-Store Helpdesk Representative” in the subject line. We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.